My cameras work on the monitor but not my phone
Understand why a working local picture does not prove remote access is healthy, and which checks help narrow the problem.
3 min read · WESEC guideRead the GuidePractical guides to CCTV, burglar alarms, access control and door entry. Explore the choices, know what to ask and work out the next step for your home or business.
17 articles
Images are illustrative scenes accompanying the guides.
Understand why a working local picture does not prove remote access is healthy, and which checks help narrow the problem.
3 min read · WESEC guideRead the GuideCheck event recording, detection coverage, pre-recording and the difference between a short notification clip and stored footage.
3 min read · WESEC guideRead the GuideDistinguish movement blur, infrared reflections, focus and low-light noise before replacing the camera.
3 min read · WESEC guideRead the GuideFind the right period, export the relevant views and verify that the saved files actually play.
3 min read · WESEC guideRead the GuideCheck everyday operation, authorised ownership, service records and who still has access before relying on an inherited alarm.
3 min read · WESEC guideRead the GuideUnderstand the role of standby batteries, fault indications and the separate power needs of connected equipment.
3 min read · WESEC guideRead the GuideUnderstand why tamper, system and other continuously active functions can need attention even while the intrusion alarm is unset.
3 min read · WESEC guideRead the GuideA reader light or beep is only one part of the process. Check how the door, lock and control arrangements fit together.
3 min read · WESEC guideRead the GuideSeparate visitor calling from lock release, then investigate door movement, power, controls and shared-system symptoms.
3 min read · WESEC guideRead the GuideBalance the actual fault, ongoing support, usable infrastructure and what you need the system to do next.
3 min read · WESEC guideRead the GuideUnderstand tidy routes, suitable cable, protected connections and the checks that matter beyond simply getting a picture.
3 min read · WESEC guideRead the GuideUnderstand what changes an installed price, what a useful quotation includes and how to compare systems fairly.
3 min read · WESEC guideRead the GuideSeparate the data connection from the power supply, then compare recording, reliability and the upkeep each option needs.
3 min read · WESEC guideRead the GuidePlan useful views of entrances, driveways and side access without relying on a single wide camera or a fixed mounting height.
4 min read · WESEC guideRead the GuideFind out what can sometimes be retained, when a panel change helps and why compatibility matters more than age alone.
3 min read · WESEC guideRead the GuideUnderstand when existing cables may be reusable, why handsets are not universal and what a shared-building upgrade involves.
3 min read · WESEC guideRead the GuideSee how readers, controllers and locks work together, and what to decide about users, lost fobs, door safety and administration.
4 min read · WESEC guideRead the GuideYou do not need to arrive with a list of equipment. Tell us your postcode, the property and what you want to improve. We’ll discuss a practical next step.