Your Privacy Matters to Us

WESEC is the trading name of We Care Integrated Solutions Limited. For the purposes of UK data protection law, we are the data controller responsible for the personal information described in this policy.

You can contact us by email at ask@wesec.co.uk, by telephone on 01296 201296, or through our website contact page.

Depending on how you contact us and the service requested, we may collect:

• Your name, telephone number and email address.
• Your postcode, property address or general service location.
• Your company or organisation name, where relevant.
• The security systems and services you are interested in.
• Information about the property, existing equipment, faults and access arrangements.
• Project timescales, preferred contact times and indicative budget ranges.
• Messages, photographs, drawings, quotations and other information you voluntarily provide.
• Basic technical information generated when you use the website, where collected by our website or hosting provider.

Please do not send information about other people unless it is necessary and you are authorised to provide it.

We normally collect information directly from you when you:

• Complete a contact or callback form.
• Telephone, email or message us.
• Request a quotation, survey, call-out or maintenance visit.
• Enter into an agreement for installation, maintenance or support.
• Provide information during a site visit or ongoing customer relationship.

In limited circumstances, information may also be provided by a property owner, managing agent, employer, contractor or another person arranging services on your behalf.

We may use personal information to:

• Respond to enquiries and callback requests.
• Discuss requirements and recommend suitable security solutions.
• Arrange site surveys, engineer visits, installations and maintenance.
• Prepare and manage quotations, invoices and service records.
• Configure, maintain and support security systems where authorised.
• Provide important operational, safety or service-related communications.
• Maintain business, accounting and legal records.
• Protect our business, customers and systems against misuse, fraud or security threats.

We do not sell personal information or use enquiry details for unrelated third-party marketing.

Depending on the circumstances, we may rely on one or more of the following lawful bases:

• Legitimate interests: responding to enquiries, managing ordinary business communications and operating our security services responsibly.
• Steps before entering a contract: discussing requirements, arranging surveys and preparing quotations at your request.
• Contract: installing, maintaining, repairing or supporting systems where you have agreed to proceed.
• Legal obligation: keeping records required for accounting, tax, regulatory or legal purposes.
• Consent: where we specifically ask for consent and consent is the appropriate basis.

Where we rely on legitimate interests, those interests are to respond to genuine enquiries, provide requested services, maintain appropriate customer records and protect the security and operation of our business.

We do not sell personal information. We may disclose or make information available where reasonably necessary to:

• Website hosting, form, email, cloud storage, customer-management and IT service providers.
• Engineers, subcontractors or suppliers involved in delivering an authorised service.
• Professional advisers such as accountants, insurers or legal advisers.
• Law-enforcement bodies, regulators, courts or public authorities where required or permitted by law.
• A purchaser or professional adviser involved in a genuine business sale, restructuring or transfer.

Providers acting on our behalf are expected to use information only for the agreed service and to apply appropriate security measures.

Some website, email, cloud or software providers may process information outside the United Kingdom. Where this occurs, we take reasonable steps to ensure an appropriate lawful transfer mechanism or safeguard is in place.

You may contact us for more information about the safeguards relevant to your information.

We keep information only for as long as reasonably necessary for the purpose for which it was collected. Our usual approach is:

• General enquiries that do not proceed: normally up to 12 months.
• Quotations and survey information: normally up to 24 months.
• Customer, installation, maintenance and support records: while the system is supported and for a reasonable period afterwards.
• Invoices and accounting records: normally six years or for another period required by law.
• Records connected with disputes, claims or safety issues: for as long as reasonably necessary to manage the matter.

We may keep information for a different period where required by law, contract, insurance conditions or a genuine operational need.

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, accidental loss, alteration or disclosure.

These measures may include access controls, account security, secure devices, protected cloud services, backups and limiting information access to people who reasonably need it.

No website, email service or storage system can be guaranteed to be completely secure. Please avoid sending passwords, alarm codes or other highly sensitive security credentials through an ordinary website form unless specifically requested through an appropriate secure method.

Depending on the circumstances, you may have the right to:

• Ask for access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to erase information in certain circumstances.
• Ask us to restrict the way information is used.
• Object to processing based on legitimate interests.
• Receive certain information in a portable format where applicable.
• Withdraw consent where processing is based on consent.

To exercise a right, contact ask@wesec.co.uk. We may need to confirm your identity before completing a request.

You also have the right to complain to the Information Commissioner’s Office. Information about raising a concern is available at ico.org.uk.

Our website may use essential cookies or similar technology required for normal operation, security and form functionality.

Where analytics, advertising, embedded content or other non-essential technologies are used, they should be managed through the website’s cookie settings and applicable consent controls.

You can also control or remove cookies through your browser settings, although disabling essential cookies may affect website functionality.

Where we install or maintain CCTV, access control, intercom or another security system, the customer will normally remain responsible for personal information recorded by that system. WESEC may access recordings, access logs, user information or system data only where reasonably necessary to provide an authorised service, investigate a fault or deliver technical support.

We do not use information submitted through this website for solely automated decision-making that produces legal or similarly significant effects. Our services are not directed at children, and we do not knowingly invite children to submit service enquiries.

We may update this policy when our practices, providers or legal obligations change. The latest version will be published on this page.

Current revision date: 16 July 2026.