New Installation
Included aftercare
Included with a new WESEC installation.
- One free maintenance/service visit after the first year.
- One-year parts and labour warranty.
Maintenance & Aftercare
Keep Your Security System Reliable Year After Year
Compare the aftercare included with a new WESEC installation and our Premium and Full Cover maintenance plans.
Available in Aylesbury and within our coverage area, including Milton Keynes, Tring and surrounding locations. We confirm your system’s eligibility, price and applicable exclusions before you agree to a plan.
Your Maintenance Options
Choose the Support That Suits Your System
New installation aftercare is included with your installation. Premium and Full Cover provide options for ongoing annual maintenance.
Premium
From £135/year
Annual maintenance and service callout support.
- Annual service.
- Replacement sensor batteries. Panel and bell batteries are not included.
- One free service callout.
- Further service callouts: £70 each, including the first hour.
Full Cover
From £175/year
Two-year option: from £330.
- Everything included in Premium.
- Replacement of faulty equipment and the associated labour, subject to exclusions.
- One free service callout; further service callouts are £70 each, including the first hour.
Prices Start From the Amounts Shown
Check Our Coverage We confirm the quotation, system eligibility, scope of cover and applicable exclusions before you commit.
Compare Ongoing Cover
Premium or Full Cover?
Both plans include annual servicing, replacement sensor batteries and one free service callout. Full Cover adds faulty equipment replacement and the associated labour, subject to exclusions.
| What’s included | Premium | Full Cover |
|---|---|---|
| Annual price | From £135 | From £175 |
| Annual service | Included | Included |
| Replacement sensor batteries | Included | Included |
| Free service callout | One | One |
| Further service callouts | £70 eachFirst hour included. | £70 eachFirst hour included. |
| Additional labour | £50/hour | £50/hourWhere labour is outside covered fault replacement. |
| Panel & bell batteries | Not included | Not included |
| Faulty equipment & associated labour | Not included as a plan benefit | IncludedSubject to exclusions. |
| Two-year option | Ask us about available terms | From £330 |
The final price and cover depend on your quotation and agreed terms. This comparison does not replace those terms. We will explain what is covered and any applicable exclusions before you agree.
Clear Advice Before You Commit
How to Arrange Your Maintenance Plan
Tell us what you have and where it is installed. We’ll help you understand the available support.
Tell Us About Your System
Share your postcode, the system type, equipment details and any faults or concerns. Let us know if another company installed it.
Confirm the Scope & Price
We confirm coverage and system eligibility, explain the plan benefits and exclusions, and provide the price before you agree.
Arrange Your Service
Once the work and terms are agreed, we arrange the service visit and explain the support available under your plan.
Need a One-Off Visit Instead?
Explore Maintenance & Service We also provide servicing, fault finding and repairs without an annual maintenance plan.
Clear Plan Terms
What Is Covered & How Callouts Are Charged
The annual plan benefits, callout charges and exclusions are explained below. We confirm system eligibility and the quotation before agreement.
Callouts & Labour
Premium and Full Cover each include one free service callout.
Further service callouts are £70, including the first hour of work. Further labour is £50 per hour where it is not already included as part of a covered Full Cover equipment-fault replacement.
Maintenance Batteries
Replacement sensor batteries are included in Premium and Full Cover.
Panel and bell batteries are not included in maintenance.
Full Cover Exclusions
Full Cover applies to genuine equipment faults, including replacement of faulty equipment and the associated labour.
Accidental damage, spills and vandalism are excluded.
Maintenance Questions
Frequently Asked Questions
What is included with a new installation?
A new WESEC installation includes a one-year parts and labour warranty and one free maintenance/service visit after the first year. Contact us to arrange the visit and discuss your ongoing maintenance options.
What does Premium include?
Premium starts from £135 per year and includes an annual service, replacement sensor batteries and one free service callout. Further service callouts are £70 each, including the first hour.
What does the £70 service callout include?
The £70 charge includes the first hour of work. Further labour is £50 per hour where it is not already included under Full Cover for a covered equipment fault. The plans include one free service callout.
What does Full Cover exclude?
Full Cover is for genuine equipment faults and includes the associated replacement labour. Accidental damage, spills and vandalism are excluded. Panel and bell batteries are not included in maintenance.
What does Full Cover add?
Full Cover starts from £175 per year and includes everything in Premium, plus replacement of faulty equipment and the associated labour, subject to exclusions. The two-year option starts from £330.
Are all batteries and replacement parts included?
Replacement sensor batteries are included in Premium and Full Cover. Panel and bell batteries are not included in maintenance. Full Cover applies to genuinely faulty equipment and the associated labour; accidental damage, spills and vandalism are excluded.
Can you cover a system installed by another company?
We support many existing systems. Eligibility depends on the equipment, its condition, available access codes and manufacturer support. We assess what can be maintained before confirming a plan. Learn about system takeovers.
Where are maintenance plans available?
Plans are available in Aylesbury and within our coverage area, including Milton Keynes, Tring and surrounding locations. Share your postcode and system details so we can confirm availability. View our Service Areas page.
Does a free service callout mean an emergency response is guaranteed?
Callout support is subject to engineer availability and the system being supportable. We confirm the applicable arrangements and plan terms before you agree. Contact us to discuss a fault and the support available.
Discuss Your Maintenance Options
Find the Right Support for Your System
Tell us about your equipment and location. We’ll confirm eligibility, explain the available cover and provide a clear quotation.